Coaching Terms of Use

Coaching is provided and sold by Soelberg Management ApS, CVR 42718041, Denmark.

Registered address: Emiliekildevej 27, 2930 Klampenborg, Denmark

Email: info@bestcareer.app

Telephone: +45 28 71 02 51

Email is our primary contact channel. We aim to respond within two working days.

Coaching is a one-to-one conversation with Anna Soelberg, focused on your career, your development, your leadership or the decisions in front of you.

Coaching supports your own thinking and decision-making. It draws on Anna's professional experience in international HR, leadership and career development, and on coach training at Erickson Coaching International. Sessions follow the ICF Code of Ethics, including confidentiality and respect for your autonomy.

Coaching is delivered by Anna personally. It is not an automated service.

You can buy single coaching sessions or packages of sessions. The length of each session, the number of sessions in a package, the period in which a package must be used, and anything included with your purchase are shown on the offer when you buy and confirmed in your order confirmation.

Some offers are priced on request, for example leadership coaching. These are agreed with you, or with your employer, before they start.

Sessions are held online by video, unless we agree otherwise.

Your purchase covers the session time itself, together with Anna's preparation and any brief follow-up notes agreed during the session. It does not include work between sessions, written reports, document reviews or availability by message, unless separately agreed in writing.

Some coaching offers include access to Best Career digital services, such as Career Discovery. When an offer includes a digital service, the offer describes what is included and how long access lasts. Access is sent to you by email after you book. Using an included digital service is optional, and the price of coaching is the same whether or not you use it.

Digital services are also covered by the Best Career Terms of Use.

From time to time, we may offer reduced rates or special offers, for example for Career Discovery users or for a limited number of sessions. The conditions of each offer, such as who it applies to and how many sessions it covers, are shown with the offer. Unless stated otherwise, special offers cannot be combined.

You pay when you book. Payment is processed securely by Stripe. We do not receive or store your full card details.

The price is shown before you buy and is confirmed in your order confirmation. Prices for private clients include VAT (moms) and are for one person.

If your employer pays, we invoice your employer, and VAT is added to the invoice.

We may change our prices. The price you paid applies to the sessions you have purchased.

You can reschedule or cancel a session free of charge up to 24 hours before it starts.

• With less than 24 hours' notice, 50% of the session fee is charged.
• With less than 12 hours' notice, or if you do not attend, the full session fee is charged.

If Anna needs to reschedule, you will be offered a new time at no cost. If no suitable time can be found, that session is refunded.

If you are late, the session still ends at the scheduled time.

Sessions in a package must be used within the period shown when you buy.

Sessions remaining after that period expire and are not refunded, unless we have agreed otherwise in writing. If something significant happens that prevents you from using your sessions, please contact us and we will try to find a reasonable solution.

A package is for one person's use and cannot be transferred or shared.

Anna may keep a coaching log as part of her professional coaching accreditation, for example with the International Coaching Federation (ICF). The log records your name, your contact details, the dates and length of your sessions, and whether they were paid. It is kept confidential and does not include what we discuss. If you prefer not to be included in the log, please tell Anna before your first session.

What you share in a coaching session is treated as confidential. It is not shared with your employer, with anyone who may have arranged or paid for the coaching, or with anyone else, unless you agree in writing.

There are two exceptions, both narrow. We may disclose information where the law requires it, and where there is a serious and immediate risk of harm to you or to another person.

Anna can only see your results from Best Career digital services, your CV and other material if you choose to share them.

Anna keeps brief notes to prepare for sessions. These are kept securely and are deleted in line with our Privacy Policy.

Sessions are not recorded unless you and Anna both agree in advance.

If a story from your coaching is ever used publicly, for example as an anonymous case, this happens only with your explicit written permission and only in a version you have approved.

Coaching supports reflection, decision-making and professional development.

It is not therapy, counselling, psychotherapy or medical treatment, and it is not a clinical or diagnostic service. Anna is not acting as your psychologist, doctor or lawyer, and coaching does not provide legal, financial, medical or psychological advice.

If something comes up that would be better supported by a therapist, a doctor or another professional, Anna will say so and, where possible, suggest where to look.

Coaching does not guarantee a job, interview, promotion, income level or any other particular career or employment outcome. Decisions about your career, and the actions you take, remain yours.

You have a statutory 14-day right of withdrawal from the date of purchase.

If you ask for a session to take place within those 14 days, you expressly request that the service begins before the withdrawal period ends. If you then withdraw, you pay for the sessions already delivered, and any unused sessions are refunded.

Digital services included with coaching are digital content. If you activate an included digital service within the 14 days, you agree that it starts straight away, and you acknowledge that you lose your right of withdrawal for that digital service once it has started.

After 14 days, we do not refund unused sessions for change of mind, other than as described under rescheduling and cancellation above.

Refunds are processed within 14 days, using the original payment method.

Nothing in these Terms limits any statutory consumer rights that cannot legally be excluded.

If you are not satisfied with a session, please tell Anna, ideally straight away. Most things are best resolved in the conversation itself.

If that does not resolve it, please contact us at info@bestcareer.app and we will try to find a fair solution.

You retain your rights in anything you bring to a session, including documents, notes and your own career material.

Any material Anna prepares specifically for you is yours to use for your own personal and professional purposes.

Anna retains rights in her own methodology, frameworks, questions and materials. Please do not reproduce or use these commercially, or to develop or provide a competing service.

Coaching depends on a working relationship based on mutual respect and honesty.

Anna may end a session or a coaching relationship where continuing would not be appropriate, for example in the case of abusive behaviour, or where coaching is clearly not the right form of support. Where a coaching relationship ends for this reason and sessions remain unused, those sessions are refunded.

You may end a coaching relationship at any time. Sessions already delivered are not refunded, and unused sessions are handled as described above.

Coaching supports your thinking and your decisions. It does not guarantee a particular career, employment or personal outcome.

To the extent permitted by law, Soelberg Management ApS is not responsible for indirect or consequential losses resulting from career, employment, financial or other decisions you make following coaching.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.

If you are unhappy with your coaching, please contact us first at info@bestcareer.app so that we can try to resolve the issue.

If we cannot resolve a consumer complaint, and the complaint falls within its jurisdiction, you may submit the matter to:

Mæglingsteamet for Forbrugerklager
Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark

Complaints are submitted through the consumer complaint system operated by Nævnenes Hus.

These Terms are governed by Danish law.

If you are a consumer resident in another country, this does not deprive you of any mandatory consumer protections that apply to you under applicable law.

Any dispute may be brought before the courts having jurisdiction under applicable law.